Simple, friendly and hassle-free
WHAT ARE THE PAYMENT OPTIONS?
For Hong Kong buyers, we accept FPS or Payme, please contact us for payment. Bank transfer is also available for Hong Kong buyers, as well as our UK customers. For International buyers we accept all major debit and credit cards.
WHAT IS YOUR RETURN POLICY?
Should there be any reason to return a BLACKink product, simply contact us within 14 days of receiving your product; we will then liaise with you to process either a refund or exchange, as per your request. Check our Terms and Conditions for more information.
DO YOU OFFER FREE DELIVERY?
S.F. Express Hong Kong is use for our Hong Kong customers, delivery fee to S.F. Express is paid upon delivery, typically 20 to 30 HKD.
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We also offer FREE tracked international postage. Please note that BLACKink is not responsible for any import duty and tax required by your country on your purchases.
WHEN DO YOU DISPATCH?
We aim to dispatch the same day for Hong Kong customers, 7 days a week including Sundays and public holidays. You can expect delivery of your item the next day.
For our International customers, we will dispatch the same day or the next working day, depending if the Hong Kong SpeedPOST counter is open. For Asian customers, delivery typically takes 2 to 3 working days. Further up fields this can take up to a week or so. You may check SpeedPOST delivery timeframe by visiting their website.
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Check our Terms and Conditions for more information.